This website is operated by Om Sai Rudraksha Gems. Throughout the site, the terms “we”, “us”, and “our” refer to Om Sai Rudraksha Gems. By using our website https://omsairudrakshagems.com and purchasing from us, you agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). These Terms apply to all users of the site including browsers, vendors, customers, and content contributors.

Please read the terms carefully before using our website or placing an order.

1. Use of the Website
You agree not to use our website for any purpose that is unlawful or prohibited by these Terms. You must not transmit any worms or viruses or any code of a destructive nature. A breach will result in an immediate termination of your access to our services.

2. Products and Services
All products listed on our website, including Rudraksha, gemstones, and spiritual items, are subject to availability. We make every effort to accurately display the colors and details of our products. However, the actual appearance may vary depending on your screen and lighting conditions.

3. Shipping Policy
Orders are processed within 1-3 business days.
We deliver across India via trusted courier services.
Delivery time depends on the destination but usually takes 4–7 working days.
Tracking details will be shared once the product is shipped.
We are not responsible for delays caused by courier partners, natural disasters, or unforeseen circumstances.

4. Return & Exchange Policy
We strive for your satisfaction and happiness with our products. However, we understand certain circumstances may require returns or exchanges.
Returns are accepted only for damaged, defective, or incorrect products.
The return request must be initiated within 48 hours of delivery.
Items must be unused, in their original packaging, and with proof of purchase.
Refunds or exchanges will be processed only after we receive and inspect the returned item.
Custom or personalized products (e.g. energized Rudraksha, customized gemstones) are not eligible for returns.
To initiate a return, contact us at komaldigitalseo1999@gmail.com

5. Pricing and Payment
All prices displayed on the website are in Indian Rupees (INR) and inclusive of applicable taxes.
We reserve the right to modify prices at any time without prior notice.
Payment must be made in full before we dispatch any product.
We accept payments via UPI, debit/credit cards, and net banking through secure gateways.

6. Intellectual Property Rights
All content on our website including images, product descriptions, graphics, logos, and text is the property of Om Sai Rudraksha Gems and protected under Indian copyright laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
You may not use our content for commercial purposes without written permission.

7. Accuracy of Information
We make reasonable efforts to ensure the information provided on our website is accurate and current. However, errors, inaccuracies, or omissions may occur. We reserve the right to correct them at any time without prior notice.

8. User Responsibilities
You agree to:
Provide accurate, current, and complete account information.
Keep your login credentials secure and confidential.
Not use false information to impersonate another person or misrepresent yourself.
Not attempt to gain unauthorized access to the website.

9. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages that result from your use of our website or products. All items are sold “as is” and come with no guarantees except as stated.

10. Indemnification
You agree to indemnify, defend, and hold harmless Om Sai Rudraksha Gems and our affiliates from any claims, demands, or damages arising out of your breach of these Terms or your violation of any law or rights of a third party.

11. Dispute Resolution
In case of disputes, we will attempt to resolve them through informal negotiation.
If unresolved, disputes will be subject to the jurisdiction of Haridwar, Uttarakhand (India) courts only.
The governing law shall be Indian Law.

12. Changes to Terms
We may revise and update these Terms and Conditions from time to time. Changes will be effective immediately upon posting on our website. Continued use of our site implies acceptance of the updated Terms.

13. Contact Us
If you have any questions, suggestions, or feedback, please feel free to contact us:

📧 Email: komaldigitalseo1999@gmail.com
🌐 Website: https://omsairudrakshagems.com/